Customer Testimonials
I want to give this review because my salesperson Blanca was the best. She has alot of knowledge, was always willing to go beyond expectations and was caring and sweet. Thank you Blanca for being there for me. 100% Recommend her.
Blanca was very helpful and focused on customer care. Complete professionalism, and demonstrated concern and personal interest. I appreciated she was bilingual, because my English is extremely limited. I’m having assistance with this review from my good friend and employer, Hector Vela. A 5 Star experience. An additional Thank You to Mr. Gerry Topete, also appreciative of his bilingual capabilities.
I have been a Central Houston Cadillac customer for almost 18 years. Over that time, I have purchased 3 vehicles from Central Houston Cadillac, the last two from Darren Robinson. Can't imagine buying a vehicle from anyone else. Everyone at the dealership is courteous, professional and helpful, and the service department takes very good care of me AND the vehicles.
Wonderful Courteous Friendly Welldone thanks awesome kind Enjoyed Excellent Truthful Helpful Pleasant Good Service Change Nothing. Great job
We are in Houston for my husband’s cancer treatment, and Central Cadillac is the closest dealer. I went online at 10:50 AM and scheduled an oil change for 11:30 AM same day. I explained I needed to get to the Hospital by 1:30 PM. They change my oil, put on new wiper blades, and washed it and I was out of there by 1:13 PM. Christina was knowledgeable and very helpful and polite and did everything I asked for and beyond. I was thoroughly pleased and would return there any time for any service. I highly recommend the dealership’s service department. Sharon ...
Darren is an experienced, professional and caring salesman. He is always in tune to what I am needing in my the next Cadillac experience. Darren highlighted and explained the XT5’s advantages such as the panoramic rear view mirror, parking assist, etc. He also prioritized how the vehicle will look and run during highway driving. Darren also was giving details on the next purchase and placing an order to my specifications. The test drive demonstrated his words!
The best service and excellent work. Mauricio answered all my questions and was very professional
Best dealership experience I’ve ever had! Huge thanks to Maria for taking care of me, you’re the best
Maria at Central Houston Cadillac was awesome, she gave me a lot of options to choose from. Best costumer service experience I’ve ever had and I love my new car!!!
My experiences with Central Houston Cadillac whether in the service department or sales have always been 5 stars rating! My service advisor, Amanda, always is right on top of everything. Her attention to the customer's need and inquiries, always have her undivided attention. I love the personable way she has about herself with the customer. She is topnotch! I will definitely by my next escalade from Central Houston Cadillac, partly because of the service department, and Amanda!T
Good morning yes I’m very pleased with Blanca and Walter is very professional and help me truly and everyone in the dealer is very friendly thank you I would like to recommend to all my friends have a great day
Someone always checks to see if you need assistance. Workers are very friendly and attentive.
Made service appt through the dealership - was given date and time exactly as I requested AND they completed the service and replaced a part same morning - fantastic service would highly recommend this dealership - they made service appt exceptionally convenient and efficient
Awesome service. Very good customer service. Very helpful and knowledgeable. Mr. Lee is one of the best salesman I have ever worked with in buying a car.
Amanda always provides great customer service and keeps me updated while my vehicle is there for service.
dealership was awesome..everyone was helpful and so very nice..Bianca was awesome in training me on the vehicle
Walter did a great job. He did everything that he promised. It was the easiest and most efficient car purchase in the last 40 years of my life.
Smooth experience from initial contact to taking delivery in less than 24 hours. Finance team and sales worked closely to get everything handled with minimal effort. Highly recommended.
Our sales associate Walter was very personable and communicated well. He also followed through on providing everything owed by the dealership.
Had a good experience getting my oil change. The service representative, Alvester is always professional and helpful.
The service experience was exactly as I'd expect from a Cadillac dealer. I brought in my car for repair, and Valentin, Julian, and Tristan were very helpful in getting my problem solved in a timely manner. I will be going back here for any GM car I have, and will recommend it to my friends. The salespeople and managers I met while waiting for service were very friendly as well. If I could rate higher than 5 stars, I would.
Darren was so kind, patient and courteous while working with my 83 year old aunt. He showed her everything on the car several times, helped her in and out, drove her, test drove with her, delivered the car etc etc etc …. I cannot say enough good things about Darren. Clearly he knew everything about the car but the other attributes won her amd me over. Great employee and outstanding young man!
Great service! I would recommend this dealership. Great location in central Houston. Great service department.
Mr. Alvester was my service advisor. He kept in contact with me and was very clear in what was being done to my car. You can tell he is good guy and a real professional. And to top that off they fixed my car quickly and correctly and made me feel like a priority instead of just some customer like most places do.
Excellent service and treats you with importance. If you have any questions after the purchase the salesperson is available to help.
Very nice and they went above and beyond on service and support to ensure that the problem with my car was addressed and that I was not inconvenienced.
Everyone is friendly and ready to assist customers. I can get answers to question easily.
I had been bringing my other vehicle here before for service and they always been top notch, now buying the new vehicle it was also a great experience and easy process, it didn’t took long and everything came out the way we wanted , great people , great treatment of customers , I definitely recommended to anyone
Mr Jackson and Mr Denver were a great help and straight forward with no BS businessman. Happy have worked with them both. Thanks for my truck
My experience with Mr. Alvester on Wednesday was supberb. He answered my questions, and gave reccomendations on what was needed. He earned a 10 from me!!
I have had nothing but the best service from this dealership. Amanda in the service department is awesome and truly makes sure my vehicle is taken care of like it were her own.
I had a Jeep that was extremely unreliable and had a horrible experience with the previous dealership. Then I met Tony at Central Houston Cadillac and everything changed. He took the time to listen to what I wanted to achieve financially and what to look for in a vehicle. When you go to Central Houston Cadillac, ask for Tony McClelland!
I recently went to Central Cadillac for car repairs. My service representative greeted me with a smile and was enthuse to help me. Bkai understood the nature of my concerns, she was very helpful and patience.
Mauricio was extremely courteous and made sure my car was serviced in a timely manner. Although I purchased my Cadillac at a different local dealership, I have been using Central Houston Cadillac for service.
Fast and courteous service. Service rep Anthony was very helpful from scheduling to explaining the work to providing updates throughout the service appointment. Highly recommend!
The service department did a great job finding and fixing the “noise” problem and making me feel comfortable as I waited. I appreciate being able to trust Alvester and the others as they helped me this time and in the past.
The service was personalized and professional and I was very satisfied that Bkai took the time to search and see that I still had warranty remaining and was able to use that instead of my service contract.Overall she is a top of the line asset for Central Houston Cadillac.
I received excellent customer care from Julio. He was very attentive and knowledgeable of the maintenance service provided. His professionalism was on point and it was a pleasure doing business with Central.
Anthony Plaza was spectacular with his customer service and attention to detail!!! Dealership is wonderful as is the entire staff!
Great service they do good work n they are very courteous and efficient and knowledgeable thanks
Everyone was very friendly and they made it easy to drop off car for oil change and be picked up. The drop off and pick up car service was also great.
Great staff will do everything they can to make sure you are happy and satisfied with your purchase. They will continue to provide great service after the sale!
I like that excellent experience good approach nice conversation good deal and she’s a smart
Great dealer ship had few bumps the first time but Caesar sales and everyone else came through and i purchased the vehicle Thank you would recommend
Service advisors were very helpful. Took time to research terms of prepaid service agreement. Work completed in reasonable time. Much appreciated. Will return for future service.
12.23.2020 Darren Robinson Mr. Robinson is to be commended for exhibiting 200% in courtesy, professionalism and wealth of knowledge in automobiles. Kudos fir Darren!!! My automobile looks great!
Central Houston Cadillac, is one of the first Cadillac dealerships built in the heart of downtown Houston many years ago. All the staff employees there, have compassion for their customers, and will work hard to put you in a vehicle. All of their vehicles are in great condition, both new and used. Central Houston Cadillac vehicles are affordable, and they make your monthly payments affordable as well. I am a very happy customer, and in six months to a year, I look forward to purchasing another vehicle from Central Houston Cadillac. Ask for Kimberley when purchasing your next vehicle from ...
Destiney Morris was incredible! I had a a certain budget I needed to stay within and they worked with me and I was able to close the deal within a couple of hours. Destiney went above and beyond the line of duty to find a way to close the deal. If you're in search of a vehicle, I would recommend Central Houston Cadillac. Ask for Destiney!
Way back in April GM plant was all out of the Garnate Metallic. Mr. Darren Robinson went above and beyond to get me the CT4 I wanted. He kept me posted every shipment his dealership received until the color finally came in Sept. and we closed on the car. Mr Darren took the time to carefully demonstrate all the bells and whistle in the CT4. I can truly say I received an excellent purchasing experience.
Customer service was very good very satisfied Rick very helpful I will refer more customers to him my second time buying a car from Central Houston Cadillac
Sales rep Kimberley Bell was excellent to work with. She was generous with her time in helping us find the Cadillac we wanted. Excellent personality. Worked to make the car affordable for our budget. Recommend her!!!!!
If you want a GREAT experience purchasing a vehicle go to Central Houston Cadillac and ask for Mr. Darren Robinson. I would send any one there if they were looking to purchase a vehicle. I would like to give Mr. Robinson a 10**********, SHOUT OUT and a Thank you very much! Mr. Robinson was welcoming, informative and very knowledgeable about the vehicles. He went above and beyond my expectations in managing my purchase. Mr. Robinson went so far as to follow me home to pick up additional paper work needed to complete my purchase, so I didn't have to go ...
Many Thanks to Cesar Rojas, he gave me Top of the Line First Class treatment from minute 1 and the entire time. Cesar's professionalism, kindness, knowledge and No pressure sales tactics made me feel great and comfortable about my investment. Central Cadillac staff greeted and welcomed me like Family. Looking forward to catching up Cesar when I purchase my next Cadillac.
Bought the car from out of state. Had a few small issues but everything worked out fine. I got the car at a great price and love it
Let me tell you about my experience with Central Houston Cadillac. The best way to explain it is this dealership specially the Sales Manage Justin and my Sales Person Xavier knock this deal out of the park by a long shot. I was working on a New Escalade Demo at another dealer trading in my 2017 Corvette Grand Sport. This dealer was giving me less money and giving me a demo vehicle with 4,000 miles on it. I called Central Houston Cadillac and spoke to Justin and I was upfront and told him the deal I was getting and he beat it ...
Nat Gordon, made my experience of purchasing a new vehicle a great one with his kindness, expertise, and professionalism. I achieved to of the greatest things vehicle desired and PRICING! Thanks
Hello, To Whom It May Concerned! My name is Professor Tony Hilliard and I want to let the owners and managers know that your level of customer service is PHENOMENOL! Rashid Floyd and Cornelius Colbert are GREAT! From the time I entered the dealership, EVERYONE treated me like royalty. I have bought a lot of cars and been several dealerships. No other establishment can compare to your level of intelligence, product knowledge, expertise and most importantly- Friendliness. You all are just too cool and I really appreciate all of your help. Please make a commercial to show all of the ...
Jenny Mendez followed through with everything?s promised! I do not like car dealerships nor do I like dealing with car salesman. From beginning to end what Jenny promised is precisely what happened. If you do not like dealing with car salesmen or unfulfilled promises with ?secret? charges at the very end of you sale, this is who you go to! Also the guy in financing made me able to finance the remainder of my car when even my own bank denied me!
I called the dealership for a service check & install license plates. Go in and out within 2 hours. Felipe is on it! Excellent customer service!
Just purchased a CTS on Saturday and the entire process was very fast. Ask for Ty as he was honest and catered to all my request. I spoke to him over the phone and basically went in the next morning and he had picked out the perfect car to my likings and budget. I was only there for about maybe 2 hours and drove off with the best deal ever. Ty drove my husband and I around in car for a test drive and was very thorough in explaining all the features. I must say that I was very impressed.
I worked with Michael Bowers. He was very knowledgeable about my brand new 2016 Cadillac CTS. Mr. Bowers explained my car features and setup radio stations, OnStar, etc. Mr. Bowers offered snacks during the visit. He was very professional! Mr. Bowers created the best car buying experience ever and I am happy to be a customer and will recommend friends and family. Wayne and June were great with the customer service provided. The team of people that I encountered during my visit was wonderful especially Michael Bowers. I am very thankful to be a member of the Cadillac family.
I have been a buyer for 60+ years and found my recent experience with Central Houston Cad. one of the best I have had. My salesperson "AL" was very honest with me about my trade and I wound up getting exactly what I wanted. Al made the whole process very easy and I was very impressed with the whole process from the sale to the closing. I am a very happy Central Houston Cad. shopper. Fred D
Outstanding salesperson, Tony very helpful. Took time to work with us. The place was nice and clean and friendly people working to help each other. My kind of place to buy a car. Love it!
Wonderful experience from start to finish. Sales was very professional and friendly. Financing was easy and painless. Showroom was clean and pristeen. Excellent service and care!
After receiving phone call about a great sale, I decided to go by and see what the offer was. Upon entering the dealership everyone was so nice and friendly. since I have previously bought from this dealer I expected nothing less. Upon meeting my sale rep, he put me at ease and started the process. After test drive and being informed about the different functions of the car, all the other aspects of the car was ready for me to decide on. Was a little disappointed about the trade in value for my car because I kept the miles low. ...
What great service! Took half the time I was advised it would take. Warm cookies, fresh coffee, wifi and tv while I waited! Love it!
I'm very happy I picked Stewart over the other Cadillac Dealers that I visited. Service is great before and after the sale. My sales person JD Ring and my service manager Patrick Allen were wonderful.
Excellent process from start to finish. George Allen was an exceptional salesperson who was very knowledgable and personable. He spent the necessary time to answer our questions and we never felt pressured. We will be coming back.
I had been thinking about trading my 2010 SRX because I wanted a back-up camera. I thought about having one installed but was afraid of having someone other than Cadillac install it. When I brought my car in for the 50k mile maintenance the Service consultant was so happy and friendly that when he suggested that I speak with a sales person before they start the maintenance, I agreed. When I saw the smiling face of my first salesperson, I felt relaxed enough to discuss trading up. I am a retiree and am very cautious about my spending. I told the ...
My tire could not be repaired so I had to purchase a new one. I thought that the cost was a little high. This was my only concern. On the other hand, Alvis Young was very helpful and explained everything in detail. His service was excellent!!!!
Great customer service at Stewart Cadillac. Entire staff makes every visit very pleasant! I've had a really nice experience from sales and service to the body shop as well.
My experience was excellent. The atmosphere was very positive. My salesman and all staff was very professional. I highly recommend this dealership to anyone looking for an automobile. I received quality service.
I have had the most wonderful experience with Stewart Cadillac from Sales to Service , My son in law and daughter has been Cadillac owners for more than 6 years and this is my first one and I have to say that I am very pleased. Greg, Cornelius and Patrick an awesome team. Again I thank you . And I truly love my 2013 Red ATS , many heads have turned.
I gave a "great" rating overall, because my experience was GREAT. Alvis and the service department serviced my car, cleaned it, and returned it to me in a timely manner. Everyone was courteous and professional...and I would definitely send my family and friends to Stewart Cadillac.
Everything I needed done to my car was completed within the hour.. great car care and wonderful customer service. I will be back for sure!
I had a rattling sound in the back of the car when the stereo was on. I brought my car in for a wash and mentioned it to one of the guys. Patrick Allen had a technician looking at it and put me in a loaner minutes later. The car was fixed the next business day. Great service!
I have experienced nothing but outstanding service from Stewart Cadillac. I am extremely satisfied with my vehicle and this dealership. I recommend Stewart to anyone who is considering the purchase of a Cadillac.
Steve and Patrick take care of me and they are very professional and friendly. They are always pleasant and attentive. They're great and handsome
George Allen and Wayne Massey made this a very good experience. They were on top of every aspect of the deal. Made it very easy even though we were dealing long distance.
Professional, Courteous and accommodating. Found the exact car promptly, dealt very fairly and honestly and made us feel very special. Would definitely recommend this dealership.
Drove in from Belton, Tx to purchase my new Cadillac based on my son's experience with Stewart. He also bought a new Cadillac from Stewart three weeks prior to my purchase, and based on his satisfaction with the dealership, I chose to drive three hours to purchase my new ATS. I am so glad I did! JD Ring was an absolute gem. The total time from test drive to delivery was only 90 min!
Completely satisfied with the experience. Great customer service and they went out of their way to get what I wanted. I would definitely recommend this dealership.
Me and my wife went to Stewart Cadillac & met with salesman Michael Williams, who was by far the best sales person I have ever dealt with. I have purchased new vehicles in the past from several different manufactures; however Michael Williams was very courteous, respectful, and honest and really took the time to explain all the details of the new 2013 SRX Cadillac including all the wonderful features that the SRX has. The General Manager Mr. Massey was very professional, courteous, friendly and helpful. I had spoken to him on the phone the week prior to coming to Stewart Cadillac. ...
JD Ring was very informative and very helpful. He made my buying experience very enjoyable.He went out of his way to find my car.
I went to Stewart Cadillac & was happy we had a sales person, Alex Leon, who really took time to listen to us, our situation & what we wanted to drive out with. He & the manager, Mr. Massey made it happen & I am proud to say that I am the new owner of a 2013 Cadillac CTS Coupe. The manager, Mr. Massey worked with our budget & did a great job of explaining all of our options. We went in with a decent down payment & my monthly payments came out less than what we expected. I would refer ...
I have my 2009 CTS serviced at Stewart for over two years and they have always taken care of me. They have the car ready when promised.